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Questions and Answers
You have a question about SwitchVPN. See what answers we've published so far.
Do you offer free VPN trial?
Yes, SwitchVPN offers 24-hour full featured free trial account with no limitations. You can sign up from here
What are the SwitchVPN server addresses for PPTP/L2TP?
List of SwitchVPN server addresses for manual setup of PPTP/L2TP VPN connections. U.S & Canada - Location & Server Address Atlanta - "us-atlanta.switchnetwork.me" Phoenix - "us-phoenix.switchnetwork.me" Chicago - "us-chicago.switchnetwork.me" Los Angeles - "us-la.switchnetwork.me" New York - "us-ny.switchnetwork.me" New Jersey - "us-nj.switchnetwork.me" Miami - "us-miami.switchnetwork.me" Virginia - "us-virginia.switchnetwork.me" Dallas - "us-dallas.switchnetwork.me" Wa
How do i cancel SwitchVPN subscription ?
If you are facing any issues with the service or connectivity, our technical team can resolve 99% of the issues quickly and we also provide remote technical assistance, Where our technical team can login to your system and remotely fix the problem. If you still would like to proceed with cancellation below are the steps Login to your subscription management dashboard at https://manage.switchvpn.net/ Enter your Email address and Password which you used during registration Once logged in
Do you offer money back guarantee?
SwitchVPN offers 30-day 100% money back guarantee, if you are not satisfied with our product and cancel within 30 days of purchase. You are eligible for full refund. Refunds are processed within 1-2 business days after cancellation.
What are the VPN server addresses for IKEv2?
Asia & Pacific Australia - "ikev2-au.switchnetwork.me" Singapore - "ikev2-sg.switchnetwork.me" Malaysia - "ikev2-my.switchnetwork.me" Hong Kong - "ikev2-hk.switchnetwork.me" Europe United Kingdom - "ikev2-uk.switchnetwork.me" United Kingdom - "ikev2-london.switchnetwork.me" Germany - "ikev2-de.switchnetwork.me" Netherlands - "ikev2-nl.switchnetwork.me" Italy - "ikev2-italy.switchnetwork.me" Belgium - "ikev2-belgium.switchnetwork.me" France - "ikev2-france.switchnetwor
Where can i find OpenVPN files?
You can download latest OpenVPN (ovpn) files from here
Do you offer static/dedicated IP VPN ?
Yes, SwitchVPN does offer Static/Dedicated IP VPN to its users, You will be assigned a unique and unused IP address which will be used by your account only and will not be shared with any other user. All the ports will be open and forwarded. Dedicated Plans starting with $15/month and you can place order here Note: It will take up-to 24 hours to activate your dedicated IP VPN.
How many devices i can connect to VPN ?
SwitchVPN Offers two plans, SwitchVPN and SwitchVPN Plus. With SwitchVPN plan you can connect up-to 2 devices at same time and SwitchVPN Plus allows you to connect up-to 5 devices simultaneously. For complete information, please visit our pricing page
How do i change my VPN account password ?
Login to Customer Portal - https://manage.switchvpn.net/ Under VPN Login section, click on "change" next to Password. To change your VPN password. Note: This will only change your VPN password, this will not change your Customer Portal login password. There are two sets of login. One for the Customer Portal and another for VPN application login.
Does SwitchVPN store logs of my VPN usage?
No, SwitchVPN does not log any of its users VPN usage data or metadata. SwitchVPN provides 100% zero log VPN service to provide utmost privacy to its users. In addition to no log, SwitchVPN also utilizes shared IP address, which means multiple VPN users connected to same VPN node will get same public IP address. Which makes it impossible to match any activity to any specific user.
Do you provide VPN Kill Switch ?
Yes, SwitchVPN Windows and Mac application comes with Network Kill Switch. Which will disable your Internet connection in the event of accidental disconnection or drop in VPN connection. This will prevent your real IP from getting exposed to Internet. How to enable Kill SwitchVPN Open SwitchVPN Application Click on Settings icon Enable "Network Lock (Internet Kill Switch)" Click on Close and Connect to VPN !(https://storage.crisp.chat/users/helpdesk/website/d36f9bcc-
How do i change my VPN username ?
VPN Usernames are system generated and cannot be changed.
Do you provide DNS leak protection ?
Yes, All SwitchVPN apps comes with built-in DNS leak protection.