If you are getting username or password error, please make sure your subscription is Active. 

To check your subscription status, please login to your customer portal at
​https://manage.switchvpn.net/

Once you are logged in, you can check your subscription status and your VPN username and Password as well. 

Kindly re-check the VPN username and Password from your subscription page and re-enter them manually in the VPN application.

If your subscription is expired, you can order new subscription from your customer portal and it will be instantly activated.

Note: Your Customer Portal login credentials and VPN credentials are not same. If you are unable to check status of your subscription, you can also contact us