Troubleshoot

Help! I am unable to connect to VPN from China

If you are unable to connect to our VPN from China, please try following common troubleshooting steps 1. Try Changing VPN protocol in SwitchVPN : Click on Settings icon in SwitchVPN app . Click on Pr…

SwitchVPN
Updated 1 week ago by SwitchVPN

I am getting "Username or Password Error"

If you are getting username or password error, please make sure your subscription is Active. To check your subscription status, please login to your customer portal at https://manage.switchvpn.net/ O…

SwitchVPN
Updated 1 week ago by SwitchVPN

How do i fix Error 807 ?

If you are getting Error 807 when attempting to connect to VPN, please try following solution: Try connecting to different VPN locations, to confirm the problem is not related to specific server. If…

SwitchVPN
Updated 1 week ago by SwitchVPN

I am getting Error 789 ? How do i fix it ?

If you are getting error 789 while trying to connect to VPN, Please try following solutions: The VPN server is unavailable and thus failing to connect, we suggest trying different VPN locations from…

SwitchVPN
Updated 1 week ago by SwitchVPN

I am unable to login or reset my password

If you are trying to login to website and unable to login or receive password reset email. Please try logging in at https://secure.switchkonnect.com

SwitchVPN
Updated 1 week ago by SwitchVPN

Contact