FAQs

How to download SwitchVPN for iPhone/iPad if you are unable to find it in your country's App Store

How to create a new Apple ID, so you can change your App store to another country. On your iOS Device, open https://appleid.apple.com/. Scroll down to the bottom of the page, click on " Create your A…

SwitchVPN
Updated 1 week ago by SwitchVPN

No Internet or Websites loading very slow once connected to VPN

If you are facing very slow speeds or websites are taking forever to load after connected to VPN. You can easily fix this problem by switching to another VPN protocol. Steps to change the VPN protoco…

SwitchVPN
Updated 1 week ago by SwitchVPN

How many devices i can connect to VPN ?

You can set-up SwitchVPN on any number of devices but you can connect on any 5 devices at a time. We also offer custom solution for businesses, who are looking for more connection. Please contact us…

SwitchVPN
Updated 1 week ago by SwitchVPN

Do you offer money back guarantee?

SwitchVPN comes with 30 Day unconditional 100% money back guarantee. No questions asked. To claim money back guarantee, simply cancel your subscription within 30 days and contact us on Live Chat or e…

SwitchVPN
Updated 1 week ago by SwitchVPN

How much does SwitchVPN cost ?

SwitchVPN pricing depends upon billing term and you can connect up-to 5 devices at same time. 100% 30-Day money back guarantee. 1 Month VPN - $11.95 3 Month VPN - $29.85 12 Month VPN - $79.95 ( 45% S…

SwitchVPN
Updated 1 week ago by SwitchVPN

Do you provide DNS leak protection ?

SwitchVPN comes with built in DNS Leak Protection for all the VPN protocols.

SwitchVPN
Updated 1 week ago by SwitchVPN

Does SwitchVPN store logs of my VPN usage ?

No, SwitchVPN has "Zero Logging Policy". Which means we do not log any of your VPN usage.

SwitchVPN
Updated 1 week ago by SwitchVPN

Do you offer Static/Dedicated IP VPN ?

SwitchVPN does not offer static or dedicated IP address. SwitchVPN uses shared IP address across all of its gateways. Every gateway has its own shared IP address, any user connecting to that gateway…

SwitchVPN
Updated 1 week ago by SwitchVPN

How do i change my VPN account password ?

Step 1. Login to Customer Dashboard - https://manage.switchvpn.net/ Step 2. Click on your VPN user name and select "Change VPN Password". Step 3. In the pop-up window, fill in your desired password i…

SwitchVPN
Updated 1 week ago by SwitchVPN

How do i renew my SwitchVPN subscription?

Step 1. Login to Customer Dashboard - https://manage.switchvpn.net/ Step 2. To renew your VPN subscription automatically, Simply toggle "Auto Renewal" to ON, and your subscription will automatically…

SwitchVPN
Updated 1 week ago by SwitchVPN

How do i cancel SwitchVPN subscription ?

If you are facing any issues with the service or connectivity, our technical team can resolve 99% of the issues quickly and we also provide remote technical assistance, Where our technical team can l…

SwitchVPN
Updated 1 week ago by SwitchVPN

How to add new payment option ?

Step 1. Login to your Customer Dashboard, Click on Billing Step 2. Click on "Add New" button and select a mode of payment from the drop down box.. Step 3. Choose a Payment option from Card, PayPal or…

SwitchVPN
Updated 1 week ago by SwitchVPN

How do i turn off auto renewal ?

Step 1. Login to Customer Dashboard - https://manage.switchvpn.net/ Step 2. You can toggle "Auto renewal" to OFF , to let your VPN expire on Expiry date of the subscription.

SwitchVPN
Updated 1 week ago by SwitchVPN

How do i change VPN password ?

Step 1. Log in to customer portal Step 2. Click on Services > VPN Accounts Step 3. Click on Manage Product next to the VPN account you want to change your VPN password. Step 4. Click on Change Passwo…

SwitchVPN
Updated 1 week ago by SwitchVPN

How will GDPR (General Data Protection Regulation affect SwitchVPN?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It a…

SwitchVPN
Updated 1 week ago by SwitchVPN

Do you accept Alipay ?

Yes, we do accept alipay. To place your order using alipay, please click here

SwitchVPN
Updated 1 week ago by SwitchVPN

What payment options are available for SwitchVPN subscription ?

Currently you can pay for SwitchVPN subscription using one of the following options: Credit Card ( Visa / Mastercard / American Express / Discover ). PayPal . Bitcoin. Alipay. If you wish to place yo…

SwitchVPN
Updated 1 week ago by SwitchVPN

Do you offer free VPN trial ?

SwitchVPN offers 3-Day full featured trial for just $1.00 Start a 3-day trial

SwitchVPN
Updated 1 week ago by SwitchVPN

How can i get a refund?

If you cancel your SwitchVPN subscription within 30 days of the purchase, you will be eligible for a full refund.To request a refund, please contact our support team on Live Chat or you can email us…

SwitchVPN
Updated 1 week ago by SwitchVPN

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