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No Internet or Websites loading very slow once connected to VPN
How many devices i can connect to VPN ?
Do you offer money back guarantee?
How much does SwitchVPN cost ?
Do you provide DNS leak protection ?
Does SwitchVPN store logs of my VPN usage ?
Do you offer Static/Dedicated IP VPN ?
How do i change my VPN account password ?
How do i renew my SwitchVPN subscription?
How do i cancel SwitchVPN subscription ?
How to add new payment option ?
How do i turn off auto renewal ?
How do i change VPN password ?
How will GDPR (General Data Protection Regulation affect SwitchVPN?
Do you accept Alipay ?
What payment options are available for SwitchVPN subscription ?
Do you offer free VPN trial ?
How can i get a refund?
How do i enable VPN port forwarding?
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Updated by SwitchVPN
If you are getting username or password error, please make sure your subscription is Active.
To check your subscription status, please login to your customer portal at
Once you are logged in, you can check your subscription status and your VPN username and Password as well.
Kindly re-check the VPN username and Password from your subscription page and re-enter them manually in the VPN application.
If your subscription is expired, you can order new subscription from your customer portal and it will be instantly activated.
Note: Your Customer Portal login credentials and VPN credentials are not same. If you are unable to check status of your subscription, you can also contact us